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Course Track

Corporate Track Overviews

Learning & Event Managers and client success/account teams

Track Overview: Client Success & Account Management Resilience (13 Classes)

A client success track with 13 class options for de-escalation, boundaries, recovery, and resilience for account teams.

Course Track: Client Success & Account Management Resilience (13 Classes)

This track supports client-facing account teams with calm communication, boundary skills, and recovery routines—so relationships stay strong without burnout.

Choose from 13 turn-key classes:

  1. De-Escalation Language Lab (Client Situations)
  2. Emotional Protection for Client-Facing Teams
  3. Boundary Skills for Scope & Expectations
  4. Mindful Listening for Faster Resolution
  5. Trigger Control (Stop Reactive Responses)
  6. Direct Communication (Clarity + Next Steps)
  7. After-Conflict Recovery (Don’t Take It Home)
  8. Stop the Mental Replay (Rumination Reset)
  9. Pressure Regulation for Client Calls
  10. Clean Handoffs (Internal + Client)
  11. Trust Repair After Tension
  12. Overwhelm Prevention in High-Volume Accounts
  13. Weekly Reset Routine (Client Teams)

Format: virtual or on-site. Great for CS teams, account managers, and support leadership.

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Customized

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Flexibile

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Sustainable

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12/3/24

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